Terms & Conditions Woofy Pet Service — Terms & Conditions (Applicable to Training, Grooming, Daycare, and Boarding Services) 1. General Agreement By enrolling your dog in any Woofy Pet Service program (including grooming, training, daycare, or boarding), you agree to abide by these Terms & Conditions. You acknowledge that you have read and understood the terms outlined below and accept all associated risks and responsibilities. 2. Health & Safety Requirements 2.1 Vaccinations All dogs must be up to date with their C5 vaccination. Proof of vaccination must be provided before the commencement of any service. Woofy Pet Service reserves the right to refuse service if vaccination records are not provided or are expired. 2.2 Illness If your dog shows signs of illness (e.g. coughing, vomiting, diarrhea, lethargy, or contagious infection), please do not bring them to daycare, training, grooming, or boarding. If a dog shows symptoms while in our care, they will be isolated, and owners will be contacted immediately. If the owner cannot be reached, Woofy Pet Service may seek veterinary attention at our nominated clinic (Albert Animal Hospital or Animal Emergency Service) at the owner’s expense. 2.3 Fleas, Ticks & Skin Conditions Dogs with fleas, ticks, or untreated skin conditions will not be accepted. If detected during service, the dog will be sent home immediately, and applicable fees may be charged. Owners must ensure their dog is free of parasites and has been treated by a veterinarian before attending. 3. Grooming Terms 3.1 Pre-existing Conditions If any pre-existing health issues or abnormalities are noticed during grooming, we will inform you. It remains your responsibility to follow up with your veterinarian. If urgent medical care is required and you are unreachable, we may seek veterinary treatment at your expense. 3.2 Elderly or Special-Needs Dogs Grooming of elderly, infirm, or special-needs pets is performed entirely at the owner’s risk. You acknowledge the increased risks involved and release Woofy Pet Service from any responsibility for complications that may arise. 3.3 Aggressive or Stressed Dogs If a dog displays aggression, severe stress, or poses a risk to staff, we may terminate the session immediately. The full grooming fee will apply, and additional handling fees may be charged. 3.4 Matting & Coat Condition Extra charges apply for severely matted coats or difficult grooming conditions. In some cases, shaving may be necessary, which carries risks of skin irritation or minor nicks. By proceeding, you acknowledge and accept these risks. 3.5 Appointment Policy Late Arrival: Arrivals 30 minutes late or more are considered “no-shows” and charged the full fee. Early Drop-off: Arrivals more than 15 minutes early incur a $10 fee per 15-minute period. Late Pickup: A $20 fee applies per 30 minutes after notification for pickup. Cancellations: 48 hours notice: no charge 24–48 hours: 50% fee <24 hours or no-show: full fee 4. Training Terms 4.1 Training Expectations Woofy Pet Service cannot guarantee specific results, as every dog learns differently based on breed, age, history, and owner consistency. Ongoing practice by the owner is essential to maintain training outcomes. 4.2 Attendance Classes run in all weather unless deemed unsafe. Missed sessions are non-refundable. Private make-up sessions can be arranged at additional cost. 4.3 Behaviour & Safety For everyone’s safety, dogs must remain leashed and under control at all times. Maintain at least 3 metres between dogs. Aggressive or reactive dogs may be required to leave immediately, with no refund provided. 4.4 Handlers & Participants We recommend one consistent handler per dog throughout the course. Only immediate family members may attend unless otherwise approved. Children must be accompanied by an additional adult. 4.5 Cancellations & Refunds >1 week before class start: full refund <1 week: no refund Missed sessions: non-refundable Trainer cancellation: session will be rescheduled or credited toward future services (not products). Special circumstances: medical or emergency cases considered case-by-case. Refunds (if approved) are processed within 7–14 business days. 4.6 Media Consent Woofy Pet Service may take photos or videos during classes for training records or marketing. Please advise staff if you do not consent to this use. 5. Daycare & Boarding Terms 5.1 Hours & Late Fees Daycare hours are Mon–Sat, 6:30am–6:30pm. Pickups after 6:30pm incur a late collection fee. Boarding drop-off and pickup must follow the booking confirmation; after-hours arrangements may incur additional fees. 5.2 Health & Behaviour Owners must disclose any behavioural or medical issues. Dogs showing aggression, excessive stress, or illness will be asked to leave immediately. Repeated aggression may result in permanent suspension of services. 5.3 Veterinary Care If your nominated vet is unavailable, Woofy Pet Service may seek treatment at our partnered clinic. All veterinary expenses will be the owner’s responsibility. 5.4 Property & Damage Woofy Pet Service is not responsible for damage to personal items (e.g., leash, collar, toys) caused by dogs during their stay. 5.5 Cancellations Daycare or boarding cancellations after 6:30am on the booking date are non-refundable and non-creditable. 6. Liability & Acknowledgement of Risk You acknowledge that working with and housing dogs carries inherent risks. By using our services, you accept and assume all risks of injury or damage to yourself, your dog, or others caused by your dog’s actions. Woofy Pet Service, its owners, employees, and representatives are not liable for: Any injury, illness, or death of pets arising from pre-existing conditions or unforeseeable incidents; Any damage or loss resulting from your dog’s behaviour; Any injury to persons, animals, or property caused by your dog during services. You agree to indemnify and hold harmless Woofy Pet Service and its staff against all claims, expenses, or damages resulting from your dog’s actions. 7. Privacy Policy Woofy Pet Service collects and stores personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Information is used solely for service provision, safety, communication, and legal compliance. Data is securely stored in electronic or physical form and will not be shared without consent, except as required by law. 1. Boarding Reservation & Deposit Policy All boarding bookings require a 50% deposit to secure the reservation. The deposit is subject to the following cancellation terms: The deposit is non-refundable if cancellation is made within seven (7) days prior to the check-in date. 50% of the deposit will be refunded if cancellation is made between seven (7) to thirteen (13) days prior to the check-in date. A full refund of the deposit will be provided if cancellation is made fourteen (14) days or more prior to the check-in date. Boarding bookings will only be confirmed upon receipt of the required deposit. 2. Payment Due Date Full payment is due on the day of check-in unless otherwise agreed in writing. 3. Direct Deposit Details If paying via direct deposit, please use the following details: Account Name: GC Aus Group BSB: 067 873 Account Number: 1000 7779 Please ensure your invoice or quotation number is used as the payment reference. 4. Non-Refundable & Non-Transferable All packages and services purchased are strictly non-refundable and non-transferable. Packages and services cannot be exchanged for cash, credited, or transferred to another client, pet, or account under any circumstances. 5. Package Validity & Expiry All packages are valid strictly within the validity period stated in the current price list, on our website or as shown in booking system, at the time of purchase. All sessions or tokens must be used before the expiry date. Any unused sessions or tokens remaining after the expiry date will automatically lapse and will not be refunded, extended, or credited. 6. Right of Final Decision WOOFY Pet Service reserves the right of final interpretation and decision regarding all service terms, package terms, promotions, usage, disputes, and related matters. In the event of any dispute, WOOFY Pet Service’s decision shall be final and binding. 7. Acceptance of Terms & Conditions Submission of payment confirms that you have read, understood, and agreed to be bound by WOOFY Pet Service’s Terms & Conditions. You acknowledge that these Terms & Conditions may be amended or updated at any time, with or without notice, and you agree to be bound by the most current version in effect at the time services are provided. Thank you for supporting our small business. We truly appreciate your trust and support. 🐾

探索服務並與我們聯絡 我們的服務 01. Custom Project This service is designed to address your unique challenges and opportunities. We collaborate closely to understand your specific needs and develop tailored solutions that drive your desired outcomes. Expect a personalized approach from concept to execution, ensuring full alignment with your goals. Your vision becomes our blueprint for success. 顯示更多 02. Personal Solution Planning This service focuses on understanding your individual requirements and aspirations. We engage in deep dialogue to map out the most effective strategies and pathways suited to your personal circumstances. Gain clarity and a clear roadmap designed exclusively for you. Let us help you chart your course to achievement. 顯示更多 03. Expert Guidance Package Leverage our extensive industry knowledge and strategic insights to overcome complex hurdles. This package provides comprehensive support and actionable advice to navigate challenges effectively. We equip you with the tools and understanding needed for informed decision-making. Achieve your objectives with confidence through expert-led direction. 顯示更多

Birthday Party At WOOFY, we believe every dog deserves to be celebrated. Whether your pup is staying with us for daycare or boarding, or you’re planning a special gathering with friends, we offer flexible birthday options to suit every need. 🎉 Minion Theme Party Snoopy Theme Party Rainbow Theme Party

Woofy Pet Service, located in Brisbane, provides dog training, daycare, grooming services About WOOFY Your One-Stop Destination for Everything Your Dog Needs At WOOFY, we provide complete care, enrichment, and support for dogs of all ages — all under one roof. Our Services Include: 🎓 Dog Training Foundation training, behaviour support, and life skills for everyday success. 🏊♂️🐕 Dog Sports Training Swimming, Mantrailing, Nose Work, Treadmill, Agility — and more to keep minds sharp and bodies strong. 🐾 Daycare Structured play, enrichment, and socialisation in a safe, supervised environment. 🏡 Boarding Comfortable, stress-free stays with routines your dog can trust. ✂️🛁 Grooming Gentle, dog-friendly grooming to keep your pup feeling and looking their best. 🛍️ Pet Retail Carefully selected treats, food, and essentials you can rely on. 🚌 Bus Pick-Up & Drop-Off Convenient transport for full-day daycare guests. 🎨🐕 Pet-Friendly Creative Workshops Unique experiences where dogs and humans can enjoy learning and creating together. BOOK NOW Rita L “I booked my dog Enzo to stay with Woofy Pet Service for few days . Before boarding I let my dog to have 1 day trial and he came home happy . Woofy team send me photos and videos to update Enzo’s daily activities. I can see their day is very eventful so Enzo is well entertained and enjoying his day. They make sure Enzo is safe and well look after . They are attention to detail and very knowledgeable so they make sure we have the right advise. They make sure enzo is in good hands . I will definitely take Enzo back again . Thank you so much WOOFY team ." Krischen S "I 100% recommend Woofy. They looked after our two dogs so well for three weeks while we were on holiday and sent constant updates. We loved seeing what they were up to through the daily photos on their Facebook page, it gave us so much peace of mind. We’re especially grateful they accepted our dog soon after his ACL surgery when so many other boarding facilities had turned us down. They were incredibly accommodating with his recovery, providing non-slip mats, using a pram when needed, and following the vet’s instructions closely. Our other dog had an amazing time with the daily activities and was also very well cared for. All of the staff were wonderful to deal with, and we’ll definitely be using their services again." Nanbin W “My pet attend daycare once a week and is picked up by the school bus. He always happy and enjoy the time with other fur-friends there. Trainer Faith and the Woofy Team also give him and other fur-babies the necessary attention and training/education. I sincerely appreciate your wonderful services.” All Videos 播放影片 播放影片 02:50 0314 mantrailing CN 播放影片 播放影片 02:50 0314 mantrailing EN 播放影片 播放影片 01:32 Why WOOFY 播放影片 播放影片 01:08 Daily Check & Clean Routine 播放影片 播放影片 04:09 What it looks like in lunch break or rest time 播放影片 播放影片 00:30 WOOFY Lunch break sleep time 播放影片 播放影片 01:04 Mantrailing 播放影片 播放影片 01:22 Ceramic Workshop Contact Unit 8/ 39 Secam Street, Mansfield QLD 4122 (Main Campus) Parfrey Road, Rochedale South QLD 4123 (Back Office) 0421 619 919 info@woofypetservice.com First Name Last Name Phone Email How did you hear WOOFY? Choose an option Message Thanks for submitting! Send

1-on-1 Training "Private 1-on-1 training available to solve dog behaviour problems such as barking, biting, aggression, jumping, whining for attention, separation anxiety, pulling on the leash, not coming when called, begging, chewing, digging etc We offer 30 minutes obligation free consultation (face-to-face for location within 20mins from Rochedale South, or phone call/virtual meeting for those further away) Our dog trainer will custom make a training program which is suitable for your daily routine and your dog's needs. 🐾Balanced approach is used = positive reinforcement + corrective intervention" Book Now Puppy Class For dogs between 8-16 weeks One hour per week, over 4 weeks Settling into a new home How to communicate with dogs Safety, health, grooming essentials Toilet training Basic cues for handling (sit, down, come, wait) Skills to handle behaviour issues (jumping, barking, whining, digging, biting) Crate training Socialisation Book Now Manners Class For dogs over 16 weeks One hour per week, over 4 weeks Basics: Understanding how dogs learn for lifelong training Understanding dog behaviour and how to effectively praise, communicate with your dog Training: Use of different types of leash Walk on loose leash without pulling Wait at the door and not rushing Recalling Mat training Cues: Sit, Wait, Come Down, Leave it Behaviour Issue: Jumping, barking, biting, digging Toilet accidents Book Now Obedience Class Dogs over 5.5 months ADVANCED: Strengthen the bonding between you and your dog + How to train your dogs in more complex or advanced cues TRAINING: Use leash effectively Recall Mat training CUES: Focus, Heel Sit, Stay Stand, Down Best suited to dogs and people who have a good level of basic training knowledge already in place Book Now

Grooming Gentle, dog-friendly grooming to keep your pup feeling and looking their best. Book Now

Sports/ Workshop Mantrailing 👃 Mantrailing isn’t just a sport — it’s confidence building, stress relief, and powerful mental enrichment. When dogs get to use their nose the way nature intended: ✔ They become more focused ✔ More confident ✔ More emotionally balanced And the best part? You build real trust by following their lead. Would your dog enjoy this kind of enrichment? 🐾 Register Your Interest Here Ceramic Workshop From muddy paws to ceramic awws 🐾✨ Our first ceramic class wrapped up a while ago, and look at these paw-fect final pieces! Thinking of DIY-ing a ceramic bowl or treat container for your dog? Come get your hands messy (in a fun way 😆) at our next ceramic class at WOOFY, hosted by @audreymadeceramics 🐶🎨 Register Your Interest Here Video Channel Name 播放影片 播放影片 Video Title 播放影片 播放影片 Video Title 播放影片 播放影片 Video Title 播放影片 播放影片 Video Title 播放影片 播放影片 Video Title 播放影片 播放影片 Video Title 播放影片 播放影片 Video Title 播放影片 播放影片 Video Title

Daycare We only accept a small number of dogs each day to ensure every dog receive attention Daycare activities include physical activities - supervised play time in small groups with lots of toys and stimulation; interaction with human & dogs mental activities - nose work, sense of touch, focus & behaviour training manners/ obedience training - customised training time with professional dog trainer Book Now

Your Dog's Second Home 🐶 WOOFY — Your Dog’s Second Home! 🏡 At WOOFY, we know how important your fur baby is to you — and that’s why we treat every dog like one of our own. Our daycare & boarding environment is designed to feel safe, structured, and loving — not just a kennel. 🛡 Professional Care & Supervision ✔ Trained staff providing hands-on attention throughout the day ✔ Regular wellness checks and social group supervision ✔ Structured daily routines for play, rest, walks, and training 📍 Smart & Safe Facility Monitoring Your dog’s comfort and safety are our priority with: 🌡 Smart cabin monitoring — light, temperature, humidity monitored for ideal comfort 🧴 UV light system for sanitising & hygiene 📷 Campus-wide camera coverage 🕒 24-hour monitoring and supervision We combine professional systems with caring humans so nothing is missed — no matter the hour. 🐾 Daily Campus Activity Schedule Every WOOFY dog follows an engaging routine, including: • Morning warm-up & walks • Group play & enrichment • Rest time • Training sessions & cuddle breaks • Calm evenings before bedtime This balanced schedule reduces stress, keeps dogs mentally stimulated, and supports good behaviour. 🎓 Temperament Test Required To ensure the best experience for all WOOFY dogs, we conduct a temperament assessment before boarding or group activities. This helps us group dogs safely and minimise stress or conflict — giving every dog a positive, fun stay. 🐕 Why WOOFY Feels Like Home • Warm, social environment — not isolated kennels • Playtime & human cuddles built into standard care • Structured activity, rest & engagement • 24/7 monitoring with smart systems At WOOFY, your dog isn’t just looked after — they’re loved, understood and enriched. 🐾 Pricing Get A Quote / Book Now Boarding FAQ 1. Who can book boarding at WOOFY? Boarding is available to existing clients only. First-time boarders must attend at least one daycare session so the dog can become familiar with the environment and be assessed by our instructors to ensure the best care. 2. What is included in the boarding stay? All boarding dogs participate in full-day daycare activities every day (valued at $75). Dogs will also receive basic regular grooming, including: Wiping of face and eyes Cleaning of paws and bottom Light brushing (This does not include deep brushing or detangling.) 3. Will my dog have a place to rest? Yes. Each dog has a separate resting and sleeping area (inside a pen or crate) to ensure safety and to prevent damage to property. Private suites are available too! Dogs will only be inside the smart cabins during 12-2pm lunch break & 9pm-6am overnight. Never crated for long hours! 4. Do you provide updates during the stay? Yes! We share daily photos and videos across our major platforms so you can see how your dog is doing. You will also receive access to a private Google Drive training folder, where you can view all the training videos of your dog. In addition, we have a private Facebook group exclusively for Woofy parents, where we share activity photos and updates. 🐾 5. What should owners bring for boarding? Owners are required to bring their dog’s food and treats to prevent digestive issues caused by sudden diet changes. If your dog’s worming, flea, or tick tablets are due during the stay, please bring them along and inform us of the date they should be given. If your dog requires any regular medications, please bring them as well and provide clear instructions for administration. 6. What are the check-in and pick-up times? Earliest check-in: 6:30 AM Pick-up time: By 12:00 PM on the last day Late pick-up will incur a half-day daycare fee. Please note we don't offer check in/ check out during: Lunch break 12pm-2pm Sunday Public Holiday 7. How is boarding charged? Boarding is charged per night, with check-out by 12:00 PM the following day. If check-out is after 12:00 PM, a half-day daycare fee will apply. 8. Is there a discount for multiple dogs? Yes. We offer a $5 daily discount for the second dog from the same household. 9. Do you offer long-term boarding discounts? Yes. Dogs staying 15 days or longer receive 10% off from the 15th day onward. 10. Are there grooming discounts during boarding? Yes. All grooming services are 20% off during the boarding period. (deshed/demat excluded) 11. How do I confirm a booking? Quotes are valid for 7 days. To confirm the booking, a 50% deposit must be paid within this period, otherwise the spot may be released to another client. All boarding bookings are confirmed after a successful temperament test and receipt of the deposit. 12. Who will be caring for my dog? Dogs are cared for 24/7 by our experienced team, including dog trainers, veterinary nurses, and professional groomers, most of them are trained in pet first aid, ensuring your dog’s safety and well-being throughout their stay. All Videos 播放影片 播放影片 02:50 0314 mantrailing CN 播放影片 播放影片 02:50 0314 mantrailing EN 播放影片 播放影片 01:32 Why WOOFY 播放影片 播放影片 01:08 Daily Check & Clean Routine 播放影片 播放影片 04:09 What it looks like in lunch break or rest time 播放影片 播放影片 00:30 WOOFY Lunch break sleep time 播放影片 播放影片 01:04 Mantrailing 播放影片 播放影片 01:22 Ceramic Workshop

Online Booking Tutorials Tutorial videos are currently available in Chinese only. English tutorials will come soon. Thank you for your understanding. Create an account 開設帳號 Creating an account is easy! Please get your pet's vaccination card ready for upload too. Book a Daycare 預約日托 Watch this video to see how to make a daycare booking Book a Boarding 預約寄養 Watch this video to see how to make a boarding booking or get a quote Book a Training 預約培訓 Watch this video to see how to make a training booking (1:1 individual training & group classes) Purchase daycare / training package 購買日托 / 培訓套餐 Packages give you a better deal compared to single purchase! Coming soon coming soon Coming soon coming soon Coming soon coming soon

Our Clients Say “The dog trainer was very patient and professional! We had a two hour training session with Woofy Pet Service to correct our dog's explosive urges. During the session the trainer taught us how to correct our dog's problems such as bursting and calming him down, and with subsequent training the dog is now free of these problems. We are very grateful to Woofy Pet Service and will be seeking their help again.” Siman, owner of Nana, Border Collie